Skills     |     Work Experience     |     Tools

Learning & Development Skills

  • Blended classroom, eLearning & vILT
  • Performance based needs assessment
  • Flawless Consulting collaboration approach
  • Blooms Taxonomies & Adult Learning principles
  • ADDIE & SAM (Agile Style) development
  • Scenario & activity-based assessments
  • Kirkpatrick learning evaluation
  • Passion for Learning Experience, Employee Experience & Customer Experience

Professional Skills

  • Strategic & tactical
  • Organized self-starter
  • Stakeholder / SME collaboration

Industry Experience

  • Health Insurance / Medical
  • Software (Desktop / Cloud)
  • Startup / Small Business / Corporate
  • eLearning:
    • Articulate Storyline 360
    • Rise 360
    • Camtasia
    • Captivate
    • Vyond
    • Lectora
    • WellSaid (AI based text to speech narration tool)
    • Microsoft Designer (AI based image generator)
  • Curriculum Development:
    • Photoshop / Gimp
    • Word
    • PowerPoint
    • InDesign
  • Project Management:
    • Confluence
    • Smartsheet
    • Airtable
    • Slack
    • Miro
  • Virtual:
    • Zoom
    • Teams
    • Slack
  • LMS:
    • Workday
    • Lessonly
    • PeopleSoft
    • Docent / SumTotal / Cornerstone OnDemand
  • Productivity:
    • Microsoft Office
    • Google Docs
  • Web:
    • SharePoint
    • HTML/CSS
    • WordPress

Program Development Specialist | Premera Ops. L & D Dept.
Re-hired by Premera in 2019 to develop new and maintain existing Operations Division ILT and virtual ILT (vILT) curriculum.

  • Created effective, instructionally sound training curriculum using Adult Learning Theory, Blooms, CRI, ADDIE, and SAM (Agile).
  • Developed new curriculum & updates to existing curriculum using job aids, scenarios, and game-based and just-in-time learning.
  • Redesigned the curriculum request process and tools for managing division-wide requests.
  • DUE TO COVID:  Premera reduced their HR and Ops L&D staff by over 30% – I was the most recently hired so unfortunately affected by the decision.

Lean Leader Curriculum Developer | Premera Operations L&D Dept.
Hand-picked to build the Premera Lean Leader Program training course.

  • Designed 23 training modules and learning workbooks end to end (i.e. 5S, Value Stream Mapping, Visual Control, RPIW, etc.)
  • Developed in collaboration with Kaizen Program Office leadership and team members; Attended Lean events and RPIWs.
  • Program ambassadors, 80% of program alumni indicated the training was “at least 2x more effective” after being redesigned.

Program Design & Dev Spec. | Premera Workforce Dev. Dept.
Management Skills & HR Training Facilitation. Facilitated HR and business skills instructor-led courses (along with some course design and development), including:

  • Managing Effectively: Facilitated this extensive, 4-day mgmt. skills course for Team Leaders and Managers
  • Welcome to Premera: Facilitated this new-hire on-boarding course to welcome and orient new associates
  • Flawless Consulting: Designed and facilitated this 2 hr. Peter Block Flawless Consulting overview course
  • Coaching Concepts & Practice: Designed and facilitated this 4 hr. coaching course for Team Leaders
  • Resume & Interview Skills: Designed / facilitated courses to help internal candidates compete with externals

Technical Trainer II | Premera Learning Systems Dept.
Facilitated technical training instructor-led courses (along with some course design and development), including:

  • Facets System Overview: Designed and facilitated this half-day course on the Facets mission critical platform
  • Facets Customer Service Intensive: Facilitated this 4 week, 8 hr/day classroom course for CS associates
  • Enterprise Output Solution Course: Designed and facilitated this report mgmt. technical training course
  • Dimensions Strategic Initiative: Facilitated this 4 hr. change mgmt. course for Premera mgmt. & leadership

eLearning Designer | Experis @ Blue Cross of ID (8 mo. contract)
Responsible for creating technical system eLearning courseware for BCI’s enterprise-wide healthcare mgmt. platform rollout.

  • Design, develop, pilot, upload and manage Rise 360 & Articulate 360 eLearning courseware on Workday LMS.
  • Collaborate w/ SMEs to gather and verify content, design, develop & pilot courses. Maintain / update live courseware as required.
  • Designed a searchable training course catalog crosswalk for Learners to identify courses with topics relevant to their job roles.
  • Built and maintain our Facets Redesign Training Workstream Team SharePoint site.

Learning Specialist  | PartnerHero @ Airtable (2 mo. contract)
Designed and developed Airtable Customer Service Representative Billing Training

  • Completed Airtable’s existing, CSR product training in preparation to redesign their CSR billing training modules.
  • Used the Lessonly LMS system to build Advanced Billing training modules for Airtable’s tier one CSR team.
  • Used both MacBook Pro and Dell Windows environments to create deliverables and met aggressive deadlines.
  • PartnerHero won additional 3rd party customer support contracts with Airtable at the conclusion of the project.

Internal Workforce Consultant II | Premera HR Workforce Dev. Dept.
Guided company-wide eLearning design and development strategy from within Human Resources.

  • Consulted with leaders & SMEs to provide design, eLearning support to other “learning centers” (IT, Sales Ops, HCS, Ops L&D).
  • Created a training prioritization, design & delivery process that improved internal C-SAT by 20%.
  • Developed 4-5 eLearning / online learning courses per month (product training, systems training, business skills training).

Program Design Specialist | Premera HR Workforce Dev, Dept.
eLearning design & development – Designed, developed, or consulted on ~ 50% of all eLearning courses created at Premera.

  • Managed all aspects of the eLearning development program; Increased course dev. rate by 46% (15 to 22) from 2004 – 2005.
  • Lead and co-developed the Manager Quick Start Series (7 eLearning courses for the Peoplesoft implementation initiative). Earned a rare “spot bonus” for the interactive, simulations-based design (under tight deadlines), a promotion and 23% salary increase.

Sr. Learning Proj. Spec. | SEIU | Course Dev. Dept. (6 mo. contract)
Responsible for Caregiver Continuing Education course development project mgmt. and learning technology project mgmt.

  • Managed ten Smartsheet plans for ten Caregiver CE course development projects concurrently.
  • Simultaneously managed side-projects: Assessment Item Reduction and ViSAP System upgrade (w/ India project team members).
  • Scheduled and facilitated (Zoom) project team meetings and training sessions with cross functional teams and external vendors.
  • Used Smartsheet to create project plans, track progress statuses and communicate with teams (manually and via workflows).
  • Met weekly with the PMO to ensure consistency with organization wide processes and PM tools.

Program Design Specialist | Premera HR Learning Systems Dept.
Managed the Facets (enterprise healthcare administration system) upgrade training project.

  • Project managed a 7-member task force that created six eLearning courses and one three-hour ILT course within ten weeks.
  • Trained 1000+ Ops associates to use new features that reduced average customer service call handle time by 10%
  • One of four PMs. Executive CIO Al Smit described it as “a practically flawless enterprise-wide upgrade and training effort.”

Healthcare Clinic Owner & Manager  |  Living Lotus Wellness Center
Managed the Living Lotus Medical & Wellness Center in Seattle, WA.

  • Managed practitioners and staff (15 including myself). Responsible for daily operations, business strategy, client services, billing, scheduling, credentialing, hiring, performance, budget, marketing, insurance/provider credentialing, insurance and patient billing, teambuilding, and facilities.
  • Provided over 6,500 medical massage and acupuncture sessions annually my final two years – for a total of over 30,000 sessions delivered over the entire life of the clinic.
  • Drove 20% annual revenue growth ($150K to $450K) from 2010 – 2016.
  • Increased provider team by 300%; increased office staff team by 200%
  • Sold the clinic (in 2016) to a retiring investor from the Paul Allen Institute of Brain Science.

Team Leader, Curriculum Development Team  |  Premera Ops. L&D Dept.
Managed a seven-member curriculum development and training delivery team serving the Premera Operations division (1000 + associates).

  • Supervised 3 curriculum dev’s, 2 eLearning dev’s and 2 training specialists.
  • Managed activities, removed roadblocks, set priorities, supported, and tracked progress. Leveraged performance improvement processes.
  • Helped to outline and ensure team goals aligned with division and organizational goals.
  • Managed and guided individual team, member team performance, prepped & delivered annual reviews.

Roderick lights up at opportunities to help educate and inspire others to be their best, brightest, and most capable selves. Through his own work, experience and journey, Roderick embodies a mix of unique abilities to help others achieve their professional and personal goals and passions.

Roderick works tirelessly to provide engaging, effective learning opportunities in the areas of new hire training, systems simulations, sales enablement, continuous improvement, product and service training, communications training and management training.

Roderick Stands For:

  • Establishing quality relationships
  • Creating safety to communicate authentically
  • Cultivating humor
  • Effective teamwork
  • Inspiring others
  • Continuous program & process improvement
  • Enhancing personal & professional growth
  • Removing barriers to personal productivity
  • Encouraging behavior changes when beneficial
  • Setting and achieving goals
  • Working hard, playing hard
  • Enjoying the journey

Beyond his passion for learning and development, personal and professional growth, continuous improvement and creating business value, Roderick enjoys playing and teaching Afro-Caribbean rhythms with Fremont Drum, leading and playing in his ‘Jambient’ rhythm band, singing lead vocals in his ‘Boris Can Dance’ R&B band, singing kirtan music, as well as enjoying meditating, hiking, mountain biking, hot springs soaks and canyoneering in the desert Southwest.

Articulate Storyline

Articulate Rise 360

Techsmith Camtasia

Adobe Captivate

Vyond

Lectora